Jira CloudTrack the work
Create issues and retain their references with the change.
IT change management. Built around your systems.
Tierora is a change orchestration platform built for engineering and IT teams. Map your service impacts, automate approvals across your existing tech stack, and capture an audit trail without slowing down production.
Service contextYour workflowsExisting tools
Control plane
Overview
Active changes4Across 4 services
Awaiting you1Approval decision
Needs attention0No paused or failed work
Change risk
3 low
5
2 medium3 low
Today's changes210:00 · Database upgrade14:30 · Payment API
Change flowGrouped by current activity
Planned1
CHG-2043Payment API releasePayment API
Medium risk
Approval1
In progress1
CHG-2041Queue configurationMessaging
Low risk
Review1
CHG-2040Search index updateSearch
Low risk
Completed1
CHG-2039Portal cache refreshCustomer portal
Low risk
From intent to outcome
One change. Seamless coordination across every team, decision, and handoff.
Whether you are triggering a database upgrade, an application release, or an infrastructure change, Tierora handles the heavy lifting. By analyzing the target service and your chosen workflow, Tierora determines who needs to act, automates the next steps, and captures a record of the decisions, actions, and results.
01 / SERVICE CONTEXTKnow what's affected.
Know what's affected.
And who needs to know.
A database change can reach far beyond the team making it. Tierora follows the service relationships in your topology to identify affected services, their owners, and the teams that need context.
- Connect services to teams, dependencies, and organizational groups.
- Maintain topology in Tierora or through GitOps-managed definitions.
- Keep a snapshot of the context used for each change.
In this example: one database upgrade affects four services across four teams. Customer portal is affected through Order service.
CHANGE TARGETOrders databasePlatform team
◇Payment APIPayments
◇Order serviceCommerce
◇ReportingData
Via Order serviceCustomer portalExperience
4Affected services
4Teams with context
v24Topology snapshot
02 / CUSTOM WORKFLOWSYour process.
Your process.
Workflows that evolve with you.
Give a routine release, a shared database upgrade, and an urgent fix their own workflows. Start from a maintained preset or build your own, then revise it whenever your process changes.
- Arrange approvals, notifications, tickets, execution, and verification visually or in YAML.
- Run independent work in parallel and define where it joins.
- Simulate a workflow before using it for a real change.
Approve a shared database change, take a backup, then verify replication and dependent services.
Declared
⌘ContextCalculate impact4 dependencies
↗NotificationNotify affected teamsSlack + email
✓ApprovalInternal approval2 of 2 required
✓ApprovalMatrix CABQuorum 2
↗NotificationChange AnnouncementSlack (3 channels) + email (84 recipients)
▷ExecutionCreate backupDatabase snapshot
▷ExecutionRun migrationGitHub Actions
⌁VerificationVerify dependent servicesDatadog checks
⌁VerificationCheck replicationDatabase health
✓ReviewPost-release reviewService owner
Completed
03 / APPROVALS WITH CONTEXTA decision is easier
A decision is easier
with the whole picture.
Bring the proposed work, affected services, and change window into the approval. Resolve reviewers from service ownership, teams, or CAB membership, with any, all, or quorum rules for each gate.
- Make the required decision and the remaining approvals visible.
- Sequence internal and cross-team gates in the workflow.
- Record who decided, when, and in which approval context.
In this example: internal approval is complete. The CAB needs two approvals; one is recorded. The Change Announcement waits for the second.
CHG-2042 / DECISIONSDatabase upgrade
Awaiting approvalCURRENT GATE
Database services CAB
1/ 2
Required approvalsQuorum of 2 · 1 more needed
AM
Alex MorganCAB member · 09:18
Approved ✓JL
Jordan LeeCAB member
PendingContext for the decisionProduction · 4 dependent services10:00–10:30 change windowService-owner approval complete
NEXT, AFTER APPROVALChange AnnouncementSlack (3 channels) + email (84 recipients)
04 / COORDINATED DELIVERYKeep your tools.
Keep your tools.
Connect the work between them.
Tickets, chat, pipelines, and monitoring each handle part of a change. Tierora puts their actions in order, waits for results, and keeps those results attached to the same run.
Tierora Coordinates the workflow
Jira Cloud
SlackKeep teams informed
Send updates to channels resolved from affected services.
SMTP EmailReach the wider team
Notify recipients beyond your chat workspace.
GitHub ActionsRun the release
Trigger a pipeline and follow its execution result.
DatadogCheck service health
Run configured checks before the change is signed off.
When work needs attention, it stays visible.
See paused or failed steps, inspect the result, and use the recovery actions allowed for that run. A successful pipeline and a verified service are separate checks.
05 / CHANGE EVIDENCEFinish with a record.
Finish with a record.
Skip the reconstruction.
Review the change without piecing together a chat thread, ticket history, and pipeline logs. Tierora retains the decisions, delivery evidence, provider references, and verification results as the work happens.
- See the workflow and topology revisions used for the run.
- Distinguish a completed workflow from its success or failure outcome.
- Export a readable summary and structured evidence with integrity verification.
In this example: the second CAB approval unlocks the announcement and release. Health checks and the owner's review then confirm the outcome.
CHG-2042 / EVIDENCEDatabase upgrade
Succeeded- Change declaredOrders database · production
- Impact calculated4 dependencies · topology v24
- Internal approval complete2 of 2 required decisions recorded
- Matrix CAB approvedQuorum 2 reached
- Change Announcement sentSlack (3 channels) + email (84 recipients)
- Database backup createdOrders database · snapshot captured
- Database migration completedGitHub Actions · run #812
- Service health and replication verifiedDatadog + database checks passed
- Post-release review completeService owner confirmed the outcome
One reviewable change recordDecisions · delivery evidence · provider results
Integrity protected06 / SECURITY AND ACCESSControl access.
Control access.
Keep every action accountable.
Scope who can see a service, change its workflow, or make a decision. Keep provider credentials separate from the work they authorize.
Organization boundaries
Validated membership establishes the organization context for changes, services, connections, and evidence.
Roles and service access
Assign access by responsibility. Viewing a change does not grant workflow-editing rights or approval eligibility.
Protected provider credentials
Connections hold protected secret references. Workflow definitions use bindings without embedding credential values.
Match the deployment to your requirements.
Tierora manages shared hosting for standard plans. Enterprise adds an isolated runtime, with identity, data, and deployment requirements agreed by contract.
A practical starting pointStart with one service.
Start with one service.
Build from there.
You don't need to redesign the whole organization to try a better change process.
- 01
Choose a familiar change
Add its service, owner, and the dependencies that matter.
- 02
Test the path
Adapt a workflow preset and simulate the decisions and handoffs.
- 03
Connect live actions
Add the integrations you need, then expand to more services and workflows.
Before you get started
A few useful details.
For access and deployment options, visit Security & access.
What is Tierora?
Tierora is IT change management software for coordinating service changes across teams and tools. It combines service topology, configurable workflows, approvals, notifications, automation, and an operational record in one control plane.
What kinds of changes can we manage?
Use Tierora for application releases, database upgrades, infrastructure maintenance, configuration changes, and urgent fixes. Each can follow its own workflow, with the approval rules and verification steps your organization requires.
Does Tierora replace Jira or our deployment platform?
Your tools keep their jobs: Jira tracks work, GitHub Actions runs pipelines, and Datadog checks health. Tierora coordinates the decisions and handoffs around them.
Can we change a workflow after we start using it?
Yes. Maintain multiple custom workflows and revise them visually or in YAML. A running change retains its workflow snapshot, so editing a definition does not silently alter work already underway.
Do we need a complete service map to get started?
Start with one service, its owner, and the dependencies that matter for your first change. Use a maintained workflow preset and run a simulation before connecting live actions. Extend the map as more teams join.
Can we export the change record?
Yes. Evidence exports include a human-readable summary and a structured record with integrity verification. Free includes 90-day retention. Starter includes 90-day retention. Scale includes 180-day retention. Business includes 365-day retention. Enterprise terms are agreed separately.
Bring a real change.
See how it comes together.
Walk through its dependencies, approval path, and delivery tools with us.
Book a product walkthrough